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How to create, update, or close a Support Ticket
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Note: You should wait to submit a ticket about an auction delivery or fund transfer until atleast 7 days have passed. For larger items, like becoming FM, changing maps/servers etc, this process can take up to 2 weeks, and can also vary if there is a waitlist for a server. |
To submit a ticket head to the website and find the Support link under the Data drop-down menu. Enter as much detail as you can so the staff can assist you. If your ticket is in regard to a server, please provide the server name and number. If it is relating to a Resource Exchange order or Contract, please include the ID of the said item so the team can find it instead of spending time tracking it down.
When you have created a ticket, it is important to check the status occasionally to see if the staff has replied to the ticket or needs more information from you (you can update the information in the ticket). In many cases, the staff will have solved the problem and closed the ticket, but they may also have replied with information or requested information from you.
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